Terms of Service

Acceptance

Our customers and those interacting with our website, along with related platforms and third-party applications, are subject to these stipulations. This covers engagement with our goods and services, whether acquired online, in-store, telephonically, or through email. By engaging with our online platforms, browsing our digital marketplaces, or making a purchase from Olympia Saunas, you consent to these terms and conditions outlined herein.

Terms Definition

In the context of these provisions:

• "We", "Our", "Us", and "Company" pertain to Olympia Massage Chairs Pty Ltd, operating under the trade name of Olympia Saunas.The "Customer" is the individual or legal entity identified in the sales documentation we provide.

• An "Order" denotes the customer's procurement of goods and services, whether completed online, in-store, through phone call, or email correspondence.

• "Material" encompasses information (such as, but not limited to, drawings, source codes, and data) or imagery of any kind (regardless of visibility) that is employed or stored on our website.

• "Agreement" refers to these terms and conditions, including the stipulations of any order that you, the user, have placed online, in-store, via email, or over the phone.

• "Product/s" correspond to the items listed on our website, including our extended warranties.

• “Delivery Cost” describes the associated fees for postage and handling necessary for the delivery of our products to the customer.

• “Website” denotes our online presence located at the URL olympiasaunas.com.au, managed by our company.

• “Goods” represent the products listed in an order.

A “Pre-order” identifies items currently out of stock, with the expectation that they will be available on or near the dispatch date stated on the website’s product listing. Any reference to a specific gender encompasses all genders in this agreement, any singular term implies the plural, and vice versa. Any citation of a statute or act comprises any succeeding or amended versions of that statute or act. References to persons encompass all entities, both incorporated and corporate. The paragraph headings are for ease of reference only, and references to clauses pertain to specific sections in this terms and conditions agreement, unless otherwise stated.

Pricing Structure

The prices specified on our website are denominated in Australian Dollars and include Goods and Services Tax (GST). The listed prices may fluctuate without necessitating prior notice. However, prices are fixed once an order is confirmed. By placing an order, you commit to pay the relevant delivery cost, as computed during the checkout process on our website or as determined by a team member in our stores.

Order Placement

An order can be initiated by finalizing the checkout process on our website, by phone conversation with a team member, by submitting order details at our physical locations, or by email correspondence with a team member. Upon placing an order, you agree to purchase the selected Product/s, in accordance with this Agreement. An order is considered received by our company once we have transmitted an order confirmation to your provided email address. It is incumbent upon you to ensure the accuracy of the contact details you provide and to monitor your email inbox and voicemail for our communications. We reserve the prerogative to reject or annul any order prior to the dispatch of goods. Should an order be unfulfillable due to insufficient stock, we will propose delivery when the item is replenished or offer a full refund.

Payment Methods

We accept payment for orders via direct deposit, PayPal, MasterCard, Visa, American Express, UnionPay, and cash. We also provide financing options through humm (formerly Certegy Ezi-Pay), Payright, or zipMoney. Upon placing an order through our website, the payment is processed instantly, inclusive of pre-order products. If the payment is not received for any reason, we may reach out to you for transaction processing or to verify any details.

Product Ownership and Delivery

Please note that we do not dispatch saunas to PO Box addresses. For areas beyond our specified range, a courier chosen by us will deliver the Goods during standard business hours from Monday to Friday, unless otherwise arranged. In instances where a customer decides to cancel their order post-dispatch, the cancellation approval rests at the discretion of our company, with the customer liable for any costs related to return and redirection. Deliveries executed by third-party carriers extend to the front door or ground level garage only, excluding assembly, placement, packaging removal, elevator usage, stair climbing, or indoor delivery. The customer is responsible for transporting the purchased goods from the door or garage into buildings or residences.

Refund Policy

Olympia Saunas does not accept refunds for change of mind purchases. Due to the nature of our products, all sales are final once delivery has been completed.

We encourage all customers to thoroughly review product specifications, dimensions, and features before purchasing. If you have any questions or need guidance before making a decision, our team is available via email or phone to help ensure you're choosing the right sauna for your space and needs.

In the unlikely event that your sauna arrives damaged or faulty, please contact us within 7 days of delivery and we will work with you to resolve the issue under our Olympia Platinum Warranty.

Warranty Provisions

Our company provides a Platinum Warranty for all sauna products. We warrant all of our goods to be free from defects in material and workmanship during the specified warranty period under normal usage conditions. Our obligation under this warranty is to replace, repair, or wholly replace any product or part free of charge to the customer. The warranty coverage does not extend to:

• Damage resulting from misuse, improper placement, or abnormal usage.

• Indirect or consequential loss.

• Modified products or those that have not been adequately maintained.

• Normal wear and tear, including minor cosmetic flaws.

• Damage exclusive to the delivery packaging.

• Damage incurred due to events like floods, fire, accidents, or damage caused by pests, pets, or rodents.

If a product arrives defective or damaged, we commit to repairing the faulty product or replacing it in accordance with the Platinum Warranty provided by our company. Customers seeking service under our warranty must cooperate with our requests for additional details, proof of purchase, customer investigation of the product, and provision of photos or videos as needed. This enables the arrangement and execution of spare parts provision and/or repair and/or replacement solutions, leading to an appropriate resolution. Customers requesting service outside of the warranty period acknowledge the incurrence of charges for labour and parts. Our product warranties are upheld under the Australian Consumer Law. In the event of a major failure, you have the right to a refund or replacement. We regard major failure as faults that are irreparable. If the failure is minor, our liability under this warranty is to replace, repair, or entirely replace any product or part covered by the warranty at our discretion, free of charge to the customer. Warranties are non-transferable to other individuals or products.

Humm Terms

humm services are available only to approved applicants. Mandatory minimum monthly payments are stipulated. A 0% deposit is generally required, but in some instances, humm may require a higher deposit. An interest-free period of up to 30 months is provided, after which the standard annual percentage rate applies. The maximum borrowing limit is $10,000. An account establishment fee of $90 is applicable and will contribute to the outstanding balance. An $8 monthly account keeping fee applies for the duration the account remains open. Fees, terms, conditions, minimum amounts, and exclusions are applicable and available upon application. The payment plan is provided by humm BNPL Pty Limited. For more information, visit shophumm.com.au.

Payright Terms

Payright services are available only to approved applicants. Mandatory minimum fortnightly or monthly repayments apply. A minimum 5% deposit is required. An interest-free period is provided for the entire payment plan, up to 30 months. The maximum borrowing limit is $10,000. An account establishment fee of $59.90 applies and will contribute to the outstanding balance. A monthly account keeping fee of $3.50 is applicable, as well as a $2.95 payment processing fee for each repayment processed. Lending criteria, terms, conditions, fees, and charges apply and are available upon application. Credit is provided by Payright Ltd. For more information, visit payright.com.au.

Intellectual Property Rights

All Intellectual Property present in any Material on our website or marketing collateral in our stores is the sole property of our company. Unauthorized adaptation, display, distribution, performance, modification, or reproduction of any part of the Material on this website or in our stores is strictly prohibited.

Indemnity Agreement

As a user, you consent to indemnify our company, holding it harmless from any claims, taxes, expenses, loss, liability, and/or damage that may be incurred in connection with your use of our website and the utilization of any of our company’s products outside the specifications provided by the manufacturers, which are included in the product manuals.

Liability Disclaimer

To the fullest extent allowed by law, our company will not be held liable for any loss of contracts, loss of profits, loss of data, loss of income, or any consequential or indirect damage or loss of any kind arising from the purchase of our products and services and the use of our products. It should be explicitly understood that nothing found in this clause restricts or limits your ability to file a claim pertaining to our company’s failure to comply with any of the guarantees provided by the Australian Consumer Law.

Privacy Policy

Our company collects and shares personal customer information for specific purposes such as facilitating repair work (whether in or out of warranty repairs) and delivering or supplying products. We are committed to safeguarding your privacy and personal information in compliance with relevant laws and out of respect for your concerns about how your information may be shared and used. Our company will not sell any personally identifiable information.

During our interactions with customers, we may collect and keep information, including names, contact details, order details, and notes on our communications. This information is used for customer service, warranty, delivery purposes, and company improvement. Access to this data is restricted to contractors or employees who need it to perform their functions.

Customers who provide a review of our products via our website or over the phone consent to have that review or part of it published on our website and used on our social media platforms for marketing purposes. Occasionally, we may contact customers to market new products, accessories, or services.

This warranty is non-transferable and applies only to the original purchaser named on the sales documentation.